Singapore Airlines First Class Review
Singapore Airlines first class is a fantastic product that is ranked very well internationally. We have flown them many times before and were lucky to have the opportunity to fly them again on our most recent trip to Melbourne. This review will focus on our first segment from LAX to NRT during the month of February 2019. We continued on the next day to Singapore after spending the night in Park Royal Hotel inside Haneda International Terminal.
Our flight was at scheduled for 1515 and we noted that checkin opened at 1145. I like that checkin was opened 3 hours and 30 minutes before the flight compared to the standard three hours as we wanted to check our the Polaris Lounge as well as Star Alliance First Class Lounge. Singapore Airlines flies out of Tom Bradley International Terminal but you can connect to terminal 7, where the Polaris Lounge is located, post security. I would definetly give yourselves at least 20 minutes to make this walk as it is quite a distance.
Singapore Airlines flies their newly configured 777-300 with 4 classes out of LAX and therefore their are four first class seats in a very intimate setting, 1-2-1. Tim and I like to sit next to each other so we decided to take the center two seats. I love the dark chocolate leather and color scheme with the orange. You don’t normally see orange on plains and I recently read you should never wear that color on an interview, but I think it works great for Singapore airlines.
With respect to the seat you are able to see that it is quite spacious. One thing that we do not like about Singapore Airlines seat is that it cannot transform into a flat seat bed with the just the control panel. In order to make it a flat bed the flight attendants have to flip the upper panel down. This makes it difficult to switch between flat bed and just reclined seat. On a super long haul flight it probably isn’t a problem since you will probably get several hours of sleep in the lie flat position but is bothersome on shorter flights if you want to alternate between the two.
One side panel has a small storage cubby for your cellphone or passport and the other side has the control panel for the TV. You also have a side panel which allows you to change the angle of the seat. I love how much storage this seat allows as you have a storage locker as well as a cubby for your carry on suitcase under the foot cubby.
I also love how Singapore Airlines is constantly changing their amenity kit and we love this new one. Inside was an amazing smelling candle along with a lip balm and body lotion. You are also provided with an eye mask separately along with socks and slipper. The pajamas that were offered were also very soft and we changed into the immediately before we even took off. One point is that the sizes normally run small so even though I normally wear a medium, I elected for the large. Singapore Airlines also provides toiletries such as toothbrushes, Combes and shaving kits inside the lavatory.
The entertainment system on Singapore Airlines is state of the art with a 24″ HD TV. They had quite an extensive movie collection and it was nice to see some hit movies that were just recently out in theaters. They also provide noise canceling headphones.
Singapore Airlines is known for their world class service and I couldn’t agree more. We were both promptly greeted and introduced to each member of the first class team. I counted at least three flight attendants that I think were dedicated for just the first class. Given there are only four seats and one was empty this was seriously personalized service. One point to make since our last time on Singapore Airlines is that they are no longer serving alcohol pre-departure. Per the flight attendant this is due to new customs rules. As a result we are both given a sparkling water.
After take off we were offered a beverage of choice and some warm nuts. I was torn between the Krug and Dom Perignon but decided to go with the Krug.
Dining on Singapore Airlines is always a fantastic experience. They really revolutionized airline dining with their Book the Cook Experience. Basically you can order restaurant quality and inspire meals at 35,o00 feet. I decided to book the cook for one meal which was the Lobster Thermidor given I have had it before and really wanted to try it again. Given how long this flight was it was broken up into two meal services. For my first meal choice I decided to go with the traditional Japanese Kaiseki.
I have had this before on Japan Airlines and was really blown away so I was super excited to try in on Singapore Airlines. However I was pretty disappointed. While Japanese cuisine normally has a very subtle flavor profile, I felt several of the dishes lacked any flavor. The first dish consisted of a yellowtail which by itself did not have much flavor. I felt the same about the green tea noodle. The prawn and Seabream with steamed turnip was interesting but had a very “mushy” consistency which I was not a fan of.
The main meal consisted of yellowtail which I thought was cooked perfectly and a chicken with a sesame sauce which I also thought was good. Japanese are masters at fermentation of food and the pickles did not disappoint. The rise on the other hand was cold. Dessert consisted of a green tea tiramisu which wasn’t bad nor good.
For my second meal I started off with a clear chicken broth soup which I thought was fantastic and such a great idea for a flight. It main me feel really cozy. The broth was exceptionally flavorful and had some prefect al dente beans and root vegetable which added texture to the dish. The chicken was also surprisingly very flavorful.
This was followed by my book the cook Lobster Thermidor. While the flavor profile was fantastic. I was slightly disappointed in how overcooked the Lobster was. I guess I will have to try it again. For dessert I had an apple Tart Tatin which was good but not great as I wish the apple was caramelized more. The vanilla ice cream that accompanied it was also really frozen and I had to give it at least ten minutes before I was able to get a spoon into it.
They ended the meal service with either fresh fruit or a cheese plate but at this point I was quite full so I decided to pass on both. they did walk around with small pralines and chocolates and I definitely could not pass up on those. The coffee and tea selection is fantastic on Singapore Airlines. I tried several of their different brews throughout the flight and interestingly enough they had doughnuts to accompany the coffee.
Singapore Airlines First Class continues to be a fantastic product. The service is top notch. We think the catering on this segment was not up to their standards, but this happens sometimes. We would not hesitate to fly them again .